This Privacy Notice describes how ConnexPay, LLC collects, uses, discloses, transfers, stores, retains or otherwise processes your information when you apply or sign up to use ConnexPay Services.
This Privacy Notice applies to your use of our Services, and covers information collected in connection with your access to and use of our Services. Please read this Privacy Notice carefully. By continuing to interact with our Services, you are consenting to the practices described in this Privacy Notice.
We need to collect information about you to provide you with the Services or the support you request. The type of information we collect can vary depending on the country from which you access our Services. Additionally, you can choose to voluntarily provide information to us.
We collect information you provide when you apply or sign up for a ConnexPay account, go through our identity or account verification process, authenticate into your account, communicate with us, upload content, or otherwise use the Services.
Identification Information. Your name; email address; mailing address; phone number; photograph; birthdate; passport, driver’s license, Social Security, Taxpayer Identification, or other government-issued identification; or other historical, contact, and demographic information when you apply or sign up for a ConnexPay account, signature, and authentication credentials (for example, information you use to login to your account), including IP address.
Financial Information. Information such as bank account, payment card numbers, credit reports, and other publicly available information.
Transaction Information. When you use our Services to make, accept, request, or record payments, we collect information about when and where the transactions occur, the names of the transacting parties, a description of the transactions, the payment or transfer amounts, billing and shipping information, and the devices and payment methods used to complete the transactions.
We collect information about you and the devices you use to access the Services, such as your computer, mobile phone, or tablet. The information that we collect includes:
Precise Geolocation Information. The location of your device. For more information and to learn how to disable collection of location information, please see below.
Device Information. Information about your device, including your hardware model, operating system and version, device name, unique device identifier, mobile network information, and information about the device’s interaction with our Services.
Information about how you use our Services, including your access time, “log-in” and “log-out” information, browser type and language, country and language setting on your device, Internet Protocol (“IP”) address, the domain name of your Internet service provider, other attributes about your browser, mobile device and operating system, any specific page you visit on our platform, content you view, features you use, the date and time of your visit to or use of the Services, your search terms, the website you visited before you visited or used the Services, data about how you interact with our Services, and other clickstream data.
Information about products and services you sell (including inventory, pricing and other data) and other information you provide about you or your business (including appointment, staffing availability, employee, payroll and contact data).
Information provided to a Seller using our Services, for example information about employees whose employers use ConnexPay Payroll or Employee Management (including hours worked and other timecard data).
Information you collect from your customers, including email address, phone number, payment information, or other information.
We also collect information about you from third parties, including:
Identity Verification. Information from third-party verification services, credit bureaus, financial institutions, mailing list providers, and publicly available sources. In some circumstances, where lawful, this information may include your government-issued identification number.
Background Information. To the extent permitted by applicable laws, we may obtain background check reports from public records of criminal convictions and arrest records. We may use your information, including your full name, government-issued identification number, and date of birth, to obtain such reports.
Credit, Compliance and Fraud. Information about you from third parties in connection with any credit investigation, credit eligibility, identity or account verification process, fraud detection process, or collection procedure, or as may otherwise be required by applicable law. This includes, without limitation, the receipt and exchange of account or credit-related information with any credit reporting agency or credit bureau, where lawful, and any person or corporation with whom you have had, currently have, or may have a financial relationship, including without limitation past, present, and future places of employment, financial institutions, and personal reporting agencies.
We have grouped the Personal Information ConnexPay captures related to its main processing activities, which include:
ConnexPay uses and processes your Personal Information for purposes that are appropriate, based on legitimate interests or authorized by applicable law. These purposes may include:
These purposes are not limited to the areas as defined above. Please refer to the Appendix which provides an overview and connection between the main types of Personal Information, the purposes for processing, who will have access to that Personal Information and the purposes for the disclosure to those who have access.
Operations, which includes: IT, telephony, security and analytics services;
Risk Management, which includes: fraud mitigation and management, authentication and acceptance;
Transaction processing, which includes: compliance monitoring, scheme operations, disputes/chargebacks, capturing payments, settlement, gateway services, and programmed management and authorization;
Marketing, which includes: customer acquisition, usage analysis, lead generation and cross sell/up sell;
Relationship Management, which includes: supplier relationship management, credit risk monitoring and customer relationship management; and
Products, which includes: data analytics, business, finance, self-service, fraud service, foreign exchange service, currency services, as well as the development of new products.
ConnexPay may share your Personal Information with members of our corporate family, which means our subsidiaries and our ultimate holding company and its subsidiaries. We may also share Personal Information with third parties for legal and regulatory purposes, in order to deliver our products and services, or as a part of a merger or acquisition. Except in the circumstances described above, ConnexPay does not sell, rent, share or otherwise monetize Personal Information from consumers.
Before we share your Personal Information, we ensure there are adequate safeguards in place to protect the processing of that data. If you believe your personal information has been received by ConnexPay and would like it to be erased, please contact us with your request at firstname.lastname@example.org.
If you are a ConnexPay merchant’s customer, please contact the merchant you interacted with directly — we serve as a payment processor on their behalf, and you may need to request that entity erase any of your stored data.
Where ConnexPay uses and/or discloses confidential or cardholder transactional data for preparing and furnishing compilations, analyses and other reports of aggregated information and anonymized information, it will do so provided it has taken reasonable measures to avoid identifying any customer of ConnexPay other than the customer whose transactions were involved in the preparation of any compilation, analysis or other report. This data may be used for statistical, analytic, and administrative purposes, including for customizing our web sites, analyzing trends, tailoring products and services, or conducting risk and cost analysis.
We generally retain your information as long as reasonably necessary to provide you the Services or to comply with applicable law. However, even after you deactivate your account, we can retain copies of information about you and any transactions or Services in which you may have participated for a period of time that is consistent with applicable law, applicable statute of limitations or as we believe is reasonably necessary to comply with applicable law, regulation, legal process, or governmental request, to detect or prevent fraud, to collect fees owed, to resolve disputes, to address problems with our Services, to assist with investigations, to enforce our General Terms or other applicable agreements or policies, or to take any other actions consistent with applicable law.
We use various technologies to collect information when you access or use our Services, including placing a piece of code, commonly referred to as a “cookie,” or similar technology on your device and using web beacons. Cookies are small data files that are stored on your hard drive or in your device memory when you visit a website or view a message. Among other things, cookies support the integrity of our registration process, retain your preferences and account settings, and help evaluate and compile aggregated statistics about user activity. We will begin collecting information about you or from activity on devices you use as soon as you use our Services. By using our Services, you permit us to collect and use your information from activity on devices you use in accordance with this Privacy Notice. For more information and to learn how to block or delete cookies used in the Services, please see below.
Certain cookies we use last only for the duration of your web or application session and expire when you close your browser or exit the application. Other cookies are used to remember you when you return to use the Services and, as such, will last longer.
Some of the cookies used in the Services are set by us, and others are set by third parties who deliver services on our behalf.
Most web and mobile device browsers are set to automatically accept cookies by default. However, you can change your browser settings to prevent automatic acceptance of cookies, or to notify you each time a cookie is set.
You also can learn more about cookies by visiting http://www.allaboutcookies.org, which includes additional useful information on cookies and how to block cookies on different types of browsers and mobile devices. Please note, however, that by blocking or deleting cookies used in the Services, you may not be able to take full advantage of the Services.
We also may collect information using web beacons. Web beacons are electronic images that may be used in our Services or emails. We use web beacons to deliver cookies, track the number of visits to our website and apps, understand usage and campaign effectiveness, and determine whether an email has been opened and acted upon.
ConnexPay’s websites may also contain links to and from the websites of partner networks, advertisers and affiliates. If you follow such a link or if you post information or content, such as commenting on content or participating in online forums or communities, or when you interact with our websites through social media sites, plug-ins or other applications, depending on your privacy settings, this information may become public on the Internet. Please note that these websites have their own privacy notices and cookies policies and ConnexPay does not accept any responsibility or liability for these third-party websites.
If our websites link through to third-party websites, those processes may involve the placement of third-party cookies on your machine or device. Please be aware that we do not control these third-party websites or any of the content contained on those websites, including the third-party cookies used for these purposes. The inclusion of links to third party websites in no way constitutes an endorsement by us of such websites’ content, actions, or policies.
We may also, from time to time, partner with ad networks and other online advertising providers in order to serve ads on behalf of us or other non-affiliated parties on our websites and across the Internet. These ads may be presented to you based on products and services the advertising providers think are relevant to your interests. These preferences may be inferred based on information collected about your browsing behavior on our websites and other non-affiliated sites and apps across time. We adhere to the Digital Advertising Alliance’s (“DAA”) Self-Regulatory Principles. To learn more about, or opt-out of, this type of advertising from participants in the DAA, you can visit www.aboutads.info.
Under the EU’s General Data Protection Regulation, individuals who reside in Europe are able to exercise rights regarding their Personal Information. You can find a more detailed summary of these rights on the UK’s Information Commissioner’s Office’s (“ICO”) website here. These rights include:
If access cannot be provided within a reasonable time frame, ConnexPay will provide you with a date when the information will be provided. If for some reason access is denied, ConnexPay will provide an explanation of why access has been denied.
California’s “Shine the Light” law permits California residents to annually request and obtain (free of charge) a list of certain categories of Personal Information disclosed to third parties for direct marketing purposes in the preceding calendar year. The list should include the names and addresses of such third parties, and any other information deemed necessary to give the customer a reasonable indication of the nature of the third parties’ business. Please send any such request to the contact address below, and ConnexPay will respond within 30 days.
The laws of other territories applicable to your dealings with ConnexPay may also be relevant (and may also impact the above rights). Any such rights can be progressed through our customer services center or via the contact us section below. However, all cardholder requests must first be requested to the relevant customer. ConnexPay will assist customers with such requests accordingly.
ConnexPay works to maintain your confidence and trust in us and has therefore implemented physical, technical, and administrative measures designed to secure your Personal Information from accidental loss, unauthorized access, use, alteration and disclosure. However, the safety and security of your information is also dependent upon you. We store and process your information on our servers located within the United Kingdom and the United States and use other computing facilities around the globe.
By submitting Personal Information, you agree to such transfer, storing and processing. ConnexPay will take reasonable steps to ensure that your Personal Information is treated securely and in accordance with this privacy notice.
Where ConnexPay has given you (or where you have chosen) a password or access code which enables you to access certain parts of ConnexPay’s websites/portals or mobile applications, you are responsible for keeping this password and/or access code confidential. You should not share your password or access code with anyone and you should use all reasonable endeavors to ensure that there is no unauthorized use. You therefore authorize ConnexPay to act upon instructions and information received from any person that enters your user ID and password and you agree to be fully responsible for all use and any actions that may take place during the use of your account. You also agree to promptly notify ConnexPay of any information you have provided which has changed.
Unfortunately, the transmission of information via the Internet is not completely secure. Although ConnexPay will take reasonable steps to protect your Personal Information, ConnexPay cannot guarantee the security of your data transmitted to ConnexPay’s site; any transmission is at your own risk. Once ConnexPay have received your information, ConnexPay will use strict procedures and security features to try to prevent unauthorized access.
ConnexPay maintain security standards that are designed to protect your information as it is transmitted from your computer to our network. This technology is called Secure Socket Layer (SSL). SSL is the leading security protocol for data transfer on the Internet and helps to protect the safety and confidentiality of your online banking information.
You have a role in helping ConnexPay by safeguarding your information from others. You have several options when deciding how you can best protect your Personal Information. One option is simply not to volunteer it. The FTC’s websites (www.ftc.gov, http://www.ftc.gov/idtheft, and http://www.onguardonline.gov) offer useful information about how to protect your Personal Information.
ConnexPay may, from time to time, make changes to this privacy notice. If any material changes are made as to how ConnexPay treats your information, you will be notified through this Privacy Notice on this website/portal.
The date the Privacy Notice was last modified is at the bottom of the page. You are responsible for ensuring you periodically visit this websites/portals and privacy notice to check for any changes. By continuing to use ConnexPay Sites and Services, you agree to the changes in this Privacy Notice.
This Privacy Notice is global in scope, but is not intended to override any legal rights in any territory where such rights prevail. In such event, the rights and obligations set out in this notice will apply, subject only to amendment under any applicable local law having precedence.
Please contact our Privacy Department with any questions or concerns regarding this Privacy Notice.
8530 Eagle Point Blvd., Suite 100
Minneapolis, MN 55042
If you have any questions or concerns regarding our notice, or if you believe our notice or applicable laws relating to the protection of your personal information have not been respected, you may file a complaint with our Privacy Department listed above, and we will respond to let you know who will be handling your matter and when you can expect a further response. We may request additional details from you regarding your concerns and may need to engage or consult with other parties in order to investigate and address your issue. We may keep records of your request and any resolution.