Case Study
TravelPass Group
INDUSTRY: Travel
REGION: North America
The problem
TravelPass Group had to work with two separate and disjointed payment systems — one for accepting payments and another for issuing payments. In addition, TravelPass had merchant accounts with monthly limits that weren’t sufficient to meet their needs.
The solution
ConnexPay’s platform provides TravelPass with real-time access to incoming customer funds that can be used to immediately issue corresponding supplier payments, all inside a single platform with one reconciliation and unified reporting.

“The virtual card rebates we receive with ConnexPay greatly exceed any rebates we had with previous providers, which truly improves our bottom line.”
James Hall, CFO
TravelPass Group
“ConnexPay is the lowest-cost merchant provider we’ve ever had.”
Brandon Nielsen, Controller
TravelPass Group
About TravelPass Group
TravelPass Group is a leading travel industry technology company with operations in nine countries around the world. The TravelPass marketplace empowers hotels and partners to maximize distribution while helping travelers find more choices and great rates. With more than 10,000 room nights booked each day, TravelPass Group uses data insights to help hotels identify evolving travel needs and attract in-market customers. The TravelPass algorithms do the heavy lifting behind the scenes to find the lowest available rates for consumers and provide visibility into how customers shop.
TravelPass Group companies include Reservation Counter and Reservation Desk.
Enter ConnexPay
“The technology with other payments providers is terrible. It’s so out of date,” said James Hall, Chief Financial Officer at TravelPass Group.“To have a modern solution like ConnexPay helps us be much more efficient.”
“Banks charge such high merchant fees to offset their risks associated with the travel industry, some as high as 7% or 8%, so we didn’t want to be merchant of record,” Hall added. “But with ConnexPay, our merchant fees are under 3%, which saves us a ton of money each month, and we have unlimited volume with no reserves.”
Here’s how it works
Accept
Payments
Accept customer payments (pay in)
Run Fraud
Analysis
Run fraud analysis with AI & dynamic rules for payments
Receive
Authorization
Customer payments are authorized & funds immediately available
Pay
Suppliers
Generate real-time payments to suppliers (pay out)
Get
Profit
Funds are used for issuing future payments, or you can request that funds are deposited into your checking account


Here’s how it works

Accept Payments
Accept customer payments
(the sale)

Run Fraud Analysis
Run fraud analysis with AI & dynamic rules for payments

Receive Authorization
Customer payments are authorized & funds immediately available

Pay Suppliers
Generate real-time payments to suppliers
(the purchase)



Get Profit
Funds are used for issuing future payments, or you can request that funds are deposited into your checking account
The implementation process
“Implementation wasn’t a heavy lift for our team,” Hall commented. “In fact, we only had one developer on our side working on it, and ConnexPay was very responsive anytime he had a question.”
“Sometimes companies tend to go silent after implementation, but not ConnexPay,” Nielsen added. “Their customer service is very impressive. We like being connected through Slack, and we always get responses very quickly from the ConnexPay team.”
Integrated fraud solution
ConnexPay’s platform includes an integrated state-of-the-art fraud solution through Kount, an Equifax company, which analyzes and scores each incoming transaction for fraud insights before clearing it for processing.
A payments partnership
About ConnexPay
The company’s technology simplifies an antiquated workflow, eliminates the need for pre-funded accounts, reduces supplier risk and the cost of accepting card payments while safeguarding consumer spend.
Founded in 2017, ConnexPay is an industry leader in payments for industries historically viewed as high risk to payment providers.
Learn how ConnexPay can solve your payments challenges by getting in touch with us today.